Self Storage Fulham Terms and Conditions
These Terms and Conditions apply to all services provided by Self Storage Fulham, including but not limited to self storage, associated access services, and any related removal, collection or delivery services in the surrounding area. By making a booking, using our facilities, or instructing us to provide removal or transport services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below.
Customer means the person, company or organisation that enters into an agreement with us for storage, removal, or associated services.
We, us, our means Self Storage Fulham, being the service provider.
Unit means any storage unit, locker, room, container or allocated space licensed to the Customer.
Services means any storage, removal, transport, packing, loading, unloading, and other related services that we agree to provide.
Agreement means the contract formed between the Customer and us, comprising these Terms and Conditions and any written confirmation or service schedule issued by us.
2. Scope of Services
We provide self storage facilities for domestic, business and commercial customers and may also offer associated removal and transport services to and from our facilities and the surrounding service area. Our role is to provide secure storage space and, where agreed, to assist with the movement of goods between the Customer's premises, vehicles, and our site or other agreed locations.
We do not accept responsibilities or obligations that are not expressly stated in these Terms and Conditions or otherwise agreed in writing.
3. Booking Process
All bookings for storage units or removal services are subject to availability and our acceptance. A booking may be made online, in person, or by any method we make available from time to time.
To complete a booking, the Customer may be required to provide full name, address, and identity details, together with a description of goods and any special requirements. We reserve the right to request proof of identity and address and to refuse a booking where satisfactory documentation is not provided.
A storage booking is confirmed only when we issue a written or electronic confirmation specifying the allocated Unit, the start date, storage charges, and any applicable access arrangements. A removal or transport booking is confirmed only when we issue a written or electronic confirmation setting out the date, time window, proposed route or collection and delivery points, the services agreed, and any estimated charges.
We may refuse any booking at our discretion, including where we reasonably consider the goods present a risk to safety, security, or compliance with law or our policies.
4. Term and Access
The Agreement for storage starts on the date specified in the confirmation and continues on a rolling basis, usually monthly, until ended by either party in accordance with these Terms and Conditions. Access hours may vary depending on the facility and the type of Unit and will be communicated at the time of booking.
The Customer is responsible for ensuring that only authorised persons access the Unit. If we provide access codes, keys or fobs, the Customer must keep them safe and confidential and must notify us immediately if they are lost, stolen or compromised. We may change access codes or methods at any time for security or operational reasons.
5. Payments and Charges
Storage fees are payable in advance, usually monthly, on or before the due date specified in your confirmation or invoice. Removal and transport services may be charged on a fixed fee, hourly rate or other basis as confirmed at the time of booking. All charges are exclusive of any applicable taxes, which will be added at the prevailing rate unless stated otherwise.
We may require a deposit or pre-authorisation for storage or removal services. Any deposit is held as security for compliance with these Terms and Conditions and may be applied to unpaid charges, cleaning, repair costs or disposal costs, where applicable.
Payment must be made using the methods we accept from time to time. If payment is not received by the due date, we may charge interest on overdue amounts at a reasonable rate and apply administration fees for late payment reminders and account management.
If sums remain unpaid, we may, after giving reasonable notice, restrict access to the Unit, suspend scheduled removal or transport services, or exercise our lien over the goods stored or handled by us. We may also dispose of or sell goods to recover unpaid charges subject to applicable law and any statutory notice requirements.
6. Customer Obligations
The Customer must ensure that all information provided at the time of booking and during the Agreement is accurate and up to date, including contact details and billing information. The Customer must notify us promptly of any change of address or key contact details.
The Customer is responsible for packing, securing and labelling goods, unless we have expressly agreed in writing to provide packing services. Goods should be packed to withstand the normal risks of handling, stacking, and transport, having regard to the nature of the items. We are not responsible for the internal condition of unsealed boxes or containers, nor for damage arising from inadequate packaging or preparation by the Customer.
The Customer must comply with all policies and site rules that we issue from time to time, including any rules relating to parking, loading areas, use of lifts, health and safety, and conduct while on our premises.
7. Prohibited Items and Use of Storage
The Customer must not store or request us to handle any goods that are prohibited by law or by our policies. Prohibited items include, without limitation, explosives, flammable or combustible substances, compressed gases, firearms, ammunition, hazardous or toxic materials, perishable food or plants likely to attract vermin, live animals, illegal goods, cash in substantial quantities, and any goods requiring special licences or storage conditions we are not authorised or equipped to provide.
Units are provided for the storage of goods only. The Customer must not use the Unit as living accommodation, office space, workshop, or for carrying on a business that involves frequent visits by members of the public. The Customer must not connect any machinery, electrical tools or appliances in the Unit without our prior written consent.
We reserve the right to enter a Unit in emergencies, where we suspect that prohibited items are stored, where we are required to do so by law or competent authority, or where necessary to protect the safety of persons or property. Where reasonably practicable, we will inform the Customer before or as soon as possible after such entry.
8. Cancellations and Changes
The Customer may cancel a storage booking before the agreed start date by giving us notice in the manner specified at the time of booking. We may charge a reasonable cancellation fee or retain any deposit where cancellation occurs within a short period before the start date, as communicated in our current tariff or booking information.
For removal and transport services, the Customer must provide as much notice as possible of any cancellation, rescheduling, or major change. We may apply cancellation or amendment fees, particularly where changes are made within a short period of the agreed date, in order to cover staff, vehicle allocation, and scheduling costs.
Either party may end an ongoing storage Agreement by giving the period of notice specified in the confirmation or our current terms. At the end of the notice period, the Customer must remove all goods from the Unit and return it in a clean and tidy condition, with all keys or access devices returned as directed.
9. Liability and Limitation of Responsibility
We will take reasonable care in providing the Services, operating our facilities, and handling goods during any removal or transport carried out by us. However, the Customer acknowledges that self storage involves the Customer remaining in control of packing, loading, and arranging insurance for their goods unless we specifically agree otherwise.
We are not liable for any loss or damage to goods arising from the nature of the goods themselves, improper or insufficient packing by the Customer, normal wear and tear, atmospheric or climatic conditions, vermin or pests not caused by our negligence, or any act or omission of the Customer or third parties not under our control.
Our total liability for loss of or damage to goods, whether in storage or during removal or transport, shall be limited to a reasonable amount, which may be specified in our current tariff or agreed in writing. The Customer is strongly advised to obtain appropriate insurance cover for the full replacement value of their goods, whether through their own policy or any insurance option that we may offer.
We shall not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or purely economic loss arising out of or in connection with the Agreement, whether in contract, tort, or otherwise, except where such limitation is not permitted by law.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
10. Waste Regulations and Disposal of Goods
The Customer must not leave waste, rubbish, or unwanted goods in common areas, loading bays, corridors or outside the Unit. All waste generated by the Customer must be removed from the premises and disposed of in accordance with applicable waste regulations.
The Customer must not use the Unit or our premises for the storage or disposal of waste materials, including household refuse, construction waste, liquids, or hazardous substances. Any breach of this obligation may result in cleaning, removal and disposal charges, as well as potential reporting to relevant authorities where required.
If goods are left behind in a Unit after the end of the Agreement, or if charges remain unpaid and we have lawfully exercised our right to terminate, we may treat such goods as abandoned. We may, after giving any required notices, sell, recycle or dispose of the goods in a manner we consider reasonable, applying any proceeds against amounts owed and costs incurred, with any surplus held for the Customer subject to applicable law.
11. Insurance
Unless we explicitly agree to provide insurance, the Customer is responsible for arranging suitable insurance cover for all goods stored with us or handled during removal and transport. Any insurance we arrange or offer is provided under separate terms and may be subject to exclusions, limits and conditions, which the Customer must review carefully.
We do not give advice on the suitability of insurance for the Customer's particular needs. The Customer should ensure that any insurance taken out covers the full replacement value of the goods and any specific risks relevant to the nature and duration of storage or transit.
12. Indemnity
The Customer shall indemnify us against all claims, demands, losses, damages, costs and expenses arising out of or connected with breach of these Terms and Conditions by the Customer, the storage of prohibited goods, failure to comply with waste regulations, or any act or omission of the Customer or authorised visitors that causes damage to property or injury to persons at our premises or during removal or transport services.
13. Suspension and Termination
We may suspend access to the Unit or provision of removal or transport services, or terminate the Agreement with immediate effect, where the Customer commits a serious or repeated breach of these Terms and Conditions, engages in abusive or dangerous conduct, fails to pay sums due after notice, or stores or attempts to store prohibited items.
On termination, the Customer must promptly remove all goods and settle all outstanding charges. Where the Customer fails to do so, we may exercise our rights to retain, sell or dispose of the goods as described in these Terms and Conditions and any applicable statutory provisions.
14. Data Protection and Privacy
We will collect and process personal data about the Customer and authorised users for the purposes of managing bookings, providing the Services, ensuring site security, and complying with legal obligations. We will handle personal data in accordance with applicable data protection laws and our privacy policies as updated from time to time.
15. Changes to Terms and Conditions
We may amend these Terms and Conditions periodically to reflect changes in law, operational practices, or our services. Where changes materially affect existing Customers, we will give reasonable notice by appropriate means. Continued use of the storage Unit or Services after the notified date of change shall be treated as acceptance of the updated Terms and Conditions.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, the Agreement, or the Services shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Agreement, or the Services provided.
17. General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable or, if not possible, deleted, without affecting the validity of the remaining provisions.
Failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy. A waiver of any right or remedy is effective only if given in writing.
The Agreement is between us and the Customer and is not intended to confer any rights on any third party. The Customer may not assign or transfer their rights or obligations under the Agreement without our prior written consent. We may assign or transfer our rights and obligations where this does not materially affect the Customer's rights or service level.
These Terms and Conditions, together with the booking confirmation and any agreed service schedule, constitute the entire agreement between the parties in relation to the subject matter and supersede all previous discussions, representations and agreements, whether oral or written.
